10 Questions to ask your clients after project delivery (updated: JULY 2016)

Project feedbacks are often ignored by the vendors or development teams, which are valuable in building a successful team and company.  After completing each project (Web development, Mobile development, SEO or anything), feedback from the customers becomes the self- evaluating  tool for the team, more often that they trigger process changes within the company. The following are ten simple questions, your customer would require 5 minutes to 15 minutes. If you could convince the customer to answer them, remember you have a vital tool that helps you to improve. Here are they:

1. Are you happy with the deliverable? Is that what you wanted?

ten project feedback questions

Project feedback questions are tools to improve!

2. Was there any moment(s) that frustrated you? Do you think we could have avoided it?

3. Did our development process go well? Or do you want us to improve?

4. Was there enough questions and communications from the team to understand the scope?

5. Did we provide enough time for you to review interim updates?

6. Did the team work collaboratively with you and your team?

7. Did the team listen to you properly? or do they require to be more attentive to the details?

8. Do you think we added values to the deliverable?

9. Will you come back to us in future? (For new clients)

10.What is your overall rating for us on this project?. (Note: You can provide a five or ten starts based rating system, preferably with Ajax)

I recommend you to make these questions online as a form to Email or Database or both so that these feedbacks can be reviewed easily at the projects review meetings. Also, management can discuss each feedback  to find out any deficiencies and improve the system or help people for better performance.

If you want to have them as a PHPmySQL form (that comes as an Email to you send your feedback here),  we will send a copy of the file, which you can host  your own server.

  • Web Element

    That’s very much true, feedbacks from clients are often missed by designers. You certainly have a vital tool that will help you improve if you convince the customer to answer these questions.

    Thanks for sharing this useful information. Looking forward for some great posts from your end. Thanks!!! 🙂

  • Really good points!

  • Great post.Thanks for sharing this with us.

  • Matthew

    Great questions for a client. Always great to know what they think of your work.
    Might you send the Php and Msql files please?

  • Good questionnaire.

    A policy to get time to time feedback from customer can works good for your business. A satisfied customer can give you more business and refers you to others.

  • labrador.design

    Yes you are right these question are very important to ask with client after project delivery.

  • This is a good set of questions but number 3 has me a little ill-at-ease. There is ALWAYS room for us to improve and I think the question should be:
    What can we improve about our development package?
    This question infers that we are truely interested in our performance and wish to know if you have any suggestions that will make us better. I think that most customers would simply read across it as it is written and either give you a politically correct answer or non at all.
    Thanks for the post, good questions, good direction.

  • Carlist

    wat v hv done is important, but how’s our work done doing is more important…

  • Jack

    If you dont know the answer to these questions by the end of the project, chances are the client isnt happy with your work. If you dont know the answers to these questions by the MIDDLE of the project, you’re likely in some trouble. Even from a simple project management standpoint, the project leads should ALWAYS be setting expectations with the client and should know through every step of the SDLC (and all other processes and client interaction) if each expectation or deliverable meets, exceeds, or does not meet expectations. For example, ‘Did our development process go well?’ – if testing/UAT, deployment and related processes were successful, then you already know the answer to this. Additionally, i would never expose an online survey to a client. If you cant speak directly to your client about your work, then you have other problems. There is never anything better than a face to face discussion regarding the details of a project. -j

  • David

    Good list. I will use your points. Thanks

    David.

  • David

    If you planned your project well the first question should be yes.

    David.

  • Jane

    Great Article… However, I disagree with some points (1,2,3,5…) You are supposed to know this in the first place, since before the client meeting you should have done your research already. Research is very important because the client would feel more important and would want to do business with you more. Basic questions is a NO-NO in a client meeting. Research is part of your job.